Our retail experience has changed. But our gear hasn’t.
We’re taking extra measures at our retail locations to keep our staff and customers healthy and safe.
When you enter one of our stores, things will look a little different. Below are some of the enhanced measures you can expect to see, so we can keep everyone safe as we welcome you back.
CLEANING AND SANITIZING
Hand sanitizers are available at high-traffic areas, including the store entrance, cash area, and all workstations. Frequent cleaning and disinfecting schedules in common spaces (restroom, fitting room, staff room), commonly touched surfaces (workstations, doorknobs, keyboards, scanners, light switches, credit card terminals), and exposed surfaces (counter tops, clothing displays).
All on-site staff are supplied with PPE. Signage is displayed throughout the store encouraging customers to wear gloves and masks, and to continue their shopping experience at www.arcteryx.com if they have flu-like symptoms or feel unwell.
We’re embracing a “cashless” payment system for the time being. In-store returns are accepted and will be held in quarantine for three days. In-store product service requests are not accepted at this time, but we are happy to process online product service requests.
An Arc’teryx team member will be stationed at the front of the store to greet customers, regulate traffic, and ensure a safe number of customers at any one time. Customers can line-up for entry in a protected space, with tape and signage to indicate 2 meters spacing. Signage is displayed throughout the store reminding customers of safe spacing practices.
If you have any questions, feel free to connect with our Customer Support team. We’re always here, at your service.
LET OUR EXPERTS ADVISE YOU
Do you have questions or need advice on getting set up for a new activity?
Our new Virtual Advisor service enables you to connect with our expert staff, who will help get you into the right gear. Click here to book an appointment now.