Arc'teryx Richmond Centre

ReBIRD Service

As an Arc’teryx Brand Store, we can help with any of your product needs:

• Guests can bring their Arc’teryx products into an Arc’teryx Brand Store for on-site product assessment, education around correct product care, and quick-fix repairs.
• We offer light-touch repairs on-site, such as patching small holes and tears, and fixing broken zipper pulls, as well as assessing larger issues for repair at our repair locations.
• ReGEAR™ Trade-in.

How does ReGEAR Trade-in work?

• Guests can bring their gear into ReBIRD™ Service Centres at any time – no appointments needed. Our team will assess any issues and suggest solutions, as well as offering advice on care and repair to keep gear performing at its best.
• Light-touch repairs such as zipper pull replacements and patching of small holes can be completed quickly on-site, free of charge.
• Products with larger, more complex issues can be assessed immediately, free of charge and sent out to our partner repair facilities for repair.

Online Product Service Request Support

• If our store isn’t outfitted to meet your specific product support needs, help is just a click away. Complete our online Product Service Request, and we’ll enlist the help of our technical care specialists at Arc’teryx HQ.